Frequently asked questions (FAQ)

Yes, you can.

At this time, we only support cryptocurrencies – so you can't purchase crypto directly from us. You’ll need to purchase crypto on a crypto exchange (such as Coinbase or Kraken) that works with FIAT, and then send the crypto to one of the Receive Addresses within your PTPWallet (the type of address depending on the cryptocurrency being sent). Keep in mind to check the Add Currency section in advance to make sure that we support the token/coin that you are sending to our platform. Once the crypto is in your account, you have successfully funded your PTPWallet. Keep in mind that some deposits take less than 10 minutes, and some take a couple of hours. It all depends on the blockchain. If 24 hours have passed and you have not received your cryptocurrency in your PTPWallet, please open a support ticket from within the app.

Here is also a link on how to withdraw crypto from a platform such as Coinbase (that works with FIAT):

https://help.coinbase.com/en/coinbase/trading-and-funding/cryptocurrency-trading-pairs/how-to-send-and-receive-cryptocurrency

In order to upload your KYC information in the KYC section of PTPWallet and get approved, just follow the steps outlined in the app. You also need to make sure to take pictures of the front and back of your document, alongside a selfie, with all three pictures being clearly visible for our moderation team. It is best not to upload blurry images as those often are unrecognizable to the moderation time, leading to your application being denied. You also need to make sure that your personal information, such as date of birth, full name, and address matches the document provided. Nonetheless, if you are rejected, you are able to apply multiple times until you are approved.

If you would like to discontinue your account, go to Settings in the More section and tap EXIT beside Sign Out from Wallet. This will sign you out of your wallet and you can then delete the application if you wish. There is no button for the deletion of an account, however, signing out does secure that no one is able to access your account as they will need the original passphrases (the ones you wrote down) to access your account; which they obviously will not have. Therefore, if you ever choose to reactivate your account in the future, this will be possible.